Monthly Archives: May 2017


First Associates Loan Servicing Achieves Industry’s Highest Level of Security for Cardholder Data

San Diego, CA – May 31, 2017 – First Associates Loan Servicing announced today that they received certification of Payment Card Industry (PCI) Data Security Standard 3.2 SAQ D compliance. This comes on top of two other recent big wins for the company; a Morningstar MOR RV1 ranking with a forecast of ‘stable’ which is the highest certification to assess...



First Associates Implements Artificial Intelligence to Enhance Customer Satisfaction and Boost Portfolio Performance

A.I. Based Speech Analytics Platform Drives First Associates’ Customer Experience Improvements San Diego, CA – May 2, 2017 – First Associates has announced today that it has implemented A.I. enabled speech analytics as part of its third-party loan and lease servicing. The speech analytics platform facilitates higher quality customer interactions while ensuring compliance with financial industry regulations. Using speech analytics,...