Monthly Archives: May 2017

 

First Associates Loan Servicing Achieves Industry’s Highest Level of Security for Cardholder Data

San Diego, CA – May 31, 2017 – First Associates Loan Servicing announced today that they received certification of Payment Card Industry (PCI) Data Security Standard 3.2 SAQ D compliance. This comes on top of two other recent big wins for the company; a Morningstar MOR RV1 ranking with a forecast of ‘stable’ which is the highest certification to assess...

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First Associates Implements Artificial Intelligence to Enhance Customer Satisfaction and Boost Portfolio Performance

A.I. Based Speech Analytics Platform Drives First Associates’ Customer Experience Improvements San Diego, CA – May 2, 2017 – First Associates has announced today that it has implemented A.I. enabled speech analytics as part of its third-party loan and lease servicing. The speech analytics platform facilitates higher quality customer interactions while ensuring compliance with financial industry regulations. Using speech analytics,...

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