Solutions


Primary Loan Servicing

First Associates’ best-in-class primary loan servicing will help your business excel. From A-to-Z and back again, we cultivate positive and respectful borrower relationships, focus on service and maximize capabilities with cutting-edge technology.

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1st Party Servicing

Keep your loans in-house and let us manage your customer service and delinquencies for you. We offer state-of-the-art global call centers, certified compliance expertise and an unparalleled commitment to service that allows us to effectively collect for you without transferring your portfolio to a third-party partner.

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Document Custodial Services

Today’s evolving technology landscape calls for a sophisticated approach to document custody. With our cloud-based, cutting-edge solutions and a custodian that received the highest Morningstar MOR RV1 ranking for overall excellence, you can be assured that we can rapidly deploy a highly-customized solution to meet your needs.

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Backup Servicing

Experienced backup servicing that delivers the safety, security and scalability needed to smoothly and quickly transition loans if a trigger event should occur. Partnering with a well-respected, proven partner for your backup servicing needs is critical to achieve successful securitization transactions for your company.

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Treasury Services

First Associates is the only company in its class to receive a Morningstar MOR RV1 ranking for overall excellence which is a direct reflection of the stellar reputation we have earned as a trusted service provider. Our peers rated us a LendIt 2017 Top Service Provider, we merited a zero-discrepancy SSAE-16 audit and we meet all CFPB, TCPA and FDCPA regulations. This is why so many clients put their trust in us to administer their treasury services.

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Contract Verification

Our sophisticated approach to contract verification combines agile and seamless verification with world-class service and digital technology. With our proprietary algorithms and proven process, we can develop large-scale, bespoke solutions for our clients that offer peace of mind in knowing that consumer loan contracts are correct, complete and meet the criteria for the funding program.

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