Delinquency Management

At the heart of First Associates’ delinquency management services is communication—inbound/outbound and across channels—with your customers. When payments aren’t received on time, we make reminder calls. When customers want to pay off their loans, we facilitate that process. When customers have questions, we have answers for them.

Our delinquency management services:

  • Help you provide the highest level of customer service
  • Ensure your customers will always be able to reach a live person
  • Support the development of long-term relationships with customers
  • Lessen the number of delinquent accounts
  • Allow your employees to focus on their core competencies

Whether we’re reaching out to your customers or being there to respond to their questions, First Associates will serve as a seamless extension of your own staff. Our professional team’s well-honed communications skills will help you enhance customer relationships while ensuring timely payments are made and customers’ questions are addressed.