Support Services

Do what you do best; we’ll handle everything else. First Associates’ experience with support services allows you to outsource these activities and focus on your core business. We can help you create scalability, keep costs low, and bring in turnkey expertise and capabilities.

Verification Calls
The purchase verification process can be time-consuming, but it’s a proven way to reduce instances of fraud and increase customer satisfaction. We’ll call your customers to confirm they did in fact buy the item in question and ensure they understand the terms of their obligation. We can also help customers with scheduling payments and measure customer satisfaction levels.

UCC Management
We offer a fully automated solution to file UCCs at both the state and county level. We handle all filing, tracking and custodial tasks for renewals, transfers, closings, and cancellations. We also offer an automated solution for accessing important information for your UCC filings, including assessor parcel numbers, legal descriptions, vestings, and more.

PUC Management
First Associates also provides fully automated Public Utility Commission (PUC) management, something unique to the California solar energy market. We handle all filing, tracking and custodial tasks for renewals, transfers, closings, and cancellations.

Initial Diagnostic Services
First Associates can handle the initial diagnostic call from solar energy customers having technical issues. If the situation requires escalation, we hot transfer customers to your technical support center.

Remarketing
First Associates’ complete turnkey remarketing services have an industry-best level of performance. We handle cars, motorcycles, boats, RVs and motor homes across the country.