Primary Loan Servicing
First Associates’ best-in-class primary loan servicing will help your business excel. From A-to-Z and back again, we cultivate positive and respectful borrower relationships, focus on service and maximize capabilities with cutting-edge technology.
1st Party Servicing
Keep your loans in-house and let us manage your customer service and delinquencies for you. We offer state-of-the-art global call centers, certified compliance expertise and an unparalleled commitment to service that allows us to effectively collect for you without transferring your portfolio to a third-party partner.
Document Custodial Services
Today’s evolving technology landscape calls for a sophisticated approach to document custody. With our cloud-based, cutting-edge solutions and a custodian that received the highest Morningstar MOR RV1 ranking for overall excellence, you can be assured that we can rapidly deploy a highly-customized solution to meet your needs.
Experienced backup servicing that delivers the safety, security and scalability needed to smoothly and quickly transition loans if a trigger event should occur. Partnering with a well-respected, proven partner for your backup servicing needs is critical to achieve successful securitization transactions for your company.
First Associates is the only company in its class to receive a Morningstar MOR RV1 ranking for overall excellence which is a direct reflection of the stellar reputation we have earned as a trusted service provider. Our peers rated us a LendIt 2017 Top Service Provider, we merited a zero-discrepancy SSAE-16 audit and we meet all CFPB, TCPA and FDCPA regulations. This is why so many clients put their trust in us to administer their treasury services.
Our sophisticated approach to contract verification combines agile and seamless verification with world-class service and digital technology. With our proprietary algorithms and proven process, we can develop large-scale, bespoke solutions for our clients that offer peace of mind in knowing that consumer loan contracts are correct, complete and meet the criteria for the funding program.